Refund policy

At Rovan, we want you to feel confident trying Rovan Atlas™ in your real routine. Please review this policy before purchasing.

1. 30-Day Money-Back Guarantee

Eligible first-time customers may try one Rovan Atlas™ unit for 30 days.

If your first unit is not right for your routine, you may request a refund of the full purchase price paid for that unit.

The 30-day period begins on the delivery date shown by the carrier's tracking information. Requests must be submitted within 30 calendar days of confirmed delivery.

2. Guarantee Eligibility

This policy applies to eligible orders delivered within the United States.

The 30-Day Money-Back Guarantee applies when all of the following conditions are met:

  • The product was purchased directly from the official Rovan online store.

  • The request relates to your first eligible Rovan Atlas™ order.

  • The request is submitted within 30 days of confirmed delivery.

  • You provide the required order and product verification information.

  • You have not previously used the Rovan satisfaction guarantee.

  • The order was delivered to an address within the United States. 

The guarantee may be used once per customer and first eligible order. Rovan may review matching household, shipping-address, or payment information when investigating duplicate or coordinated claims.

The guarantee covers one Rovan Atlas™ unit per eligible first-time customer.

3. Multi-Unit and Bundle Orders

If your first order includes two or more Rovan Atlas™ units, the satisfaction guarantee applies to one unit only.

The refund amount will equal the actual discounted purchase price allocated to one unit, plus any applicable sales tax associated with that unit.

For example, if three units are purchased for a combined product subtotal of $150, the maximum satisfaction-guarantee refund is $50 plus the applicable tax for one unit.

Damaged, defective, incorrect, incomplete, or lost items are covered separately under Section 7 and are not limited to one unit.

4. How to Request a Guarantee Refund

Contact us within 30 days of confirmed delivery at:

therovan.official@gmail.com

Please include:

  • Your order number

  • The full name and email address used for the order

  • A brief explanation of why the product was not right for your routine

  • One clear photo showing the Rovan Atlas™ product in your possession

Your explanation is collected for product and customer-experience feedback. Your personal preference or reason for dissatisfaction will not disqualify an otherwise eligible claim.

5. No Physical Return Required

Rovan does not accept or require physical returns for eligible satisfaction-guarantee or order-issue claims.

Please do not mail the product to the shipping address shown on your parcel or to any other address. Unauthorized returns cannot be received or processed.

6. Guarantee Refund Amount and Processing

An eligible satisfaction-guarantee claim receives a refund of:

  • The actual purchase price paid for one eligible Rovan Atlas™ unit

  • Applicable sales tax associated with that unit

Original expedited or optional shipping charges are non-refundable. Standard shipping charges that were not paid by the customer have no refundable value.

Approved refunds are issued to the original payment method within 5-10 business days. Your bank or payment provider may require additional time to post the refund.

7. Damaged, Defective, Incorrect, Incomplete, or Lost Orders

Order problems are handled separately from the satisfaction guarantee.

Contact us if:

  • Your item arrived damaged

  • Your item has a material manufacturing defect

  • You received the wrong product, color, or quantity

  • Part of your order was missing

  • Carrier tracking confirms that your order was lost in transit

For damaged, defective, incorrect, or incomplete orders, please provide:

  • Your order number

  • A description of the issue

  • Clear photo or video evidence showing the issue

Lost-order claims are reviewed using carrier tracking information.

Depending on the circumstances, Rovan may provide a full refund or a free replacement for each affected item.

An approved order-issue claim does not count as use of your one-time satisfaction guarantee.

A physical return is not required for approved damaged, defective, incorrect, incomplete, or lost-order claims.

8. Claims That Are Not Eligible

We reserve the right to deny claims involving:

  • Requests submitted after the applicable 30-day window

  • Purchases made through unauthorized sellers, marketplaces, retail partners, or wholesale channels

  • A second or repeated satisfaction-guarantee claim from the same customer or household

  • Duplicate claims connected to the same order, shipping address, or payment method

  • False, altered, misleading, or insufficient verification information

  • Suspected fraud, resale activity, or abuse of this policy

  • Items damaged through misuse, improper handling, unauthorized modification, or normal wear and tear

  • Orders that have already been refunded

  • Orders subject to an active chargeback or payment dispute

Rovan will not deny an otherwise eligible satisfaction claim solely because the customer changed their mind or decided the product was not right for their routine.

9. Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not already been processed or shipped.

Once an order has entered processing or shipment, cancellation may no longer be possible.

To request cancellation, contact:

therovan.official@gmail.com

Include your order number and the email address used for your purchase.

10. Policy Abuse and Duplicate Claims

Rovan may review order history, customer information, shipping addresses, and payment details when reasonably necessary to identify duplicate or fraudulent claims.

These checks are used only to verify eligibility and prevent abuse. Legitimate claims that meet the published requirements will be processed according to this policy.

11. Contact Information

For guarantee, refund, replacement, or cancellation requests, contact:

therovan.official@gmail.com

Please include your order number and a clear description of your request.

12. Applicable Rights

This policy does not limit any rights available to you under applicable consumer-protection law.

The policy in effect on your purchase date will apply to your order.